“It was rare to work with someone with the range and caliber of skills that you demonstrated in facilitation and mediation. Through your guidance, a group of employees having disparate agendas were encouraged to exercise their individualism, yet work toward common goals that they could embrace to become an effective team. Your advocacy for positive outcomes was exactly what we needed to move the initiative forward.“ -Management team leader, county government agency
"You did an excellent job facilitating our office's strategic planning meeting -- keeping the conversation on track, making sure everyone had a chance to contribute while ensuring that no individual imposed on the others. I am grateful for the way you helped me navigate through a very steep learning curve. - Senior executive, federal agency
"Your experience and expertise made the mediation the most productive I've witnessed. Your method for resolving the issue was clear, concise, smooth professional and warm. Something I believe the plaintiff and my company truly appreciated." - Divisional vice-president, large retail department store
"Ms. Kandell quickly realized that another approach would serve the parties better than mediation and transparently tailored the process to meet the parties' needs." - Dispute resolution program manager, federal agency
"Ms. Kandell's professionalism and calm demeanor helped the parties to feel comfortable enough to have a difficult discussion on sensitive issues. She asked the tough questions. As a result the parties continue to have a good working relationship." - Dispute resolution program manager, federal agency
"You maintained an excellent balance between his need to express himself yet moving the meeting along and maintaining neutrality. It was a pleasure working with you." - Complainant's advocate
