“I am very grateful for your good work. It gave us some safe space to have a discussion and it was helpful to listen, thank you for your good advice. “ - Nonprofit Executive
“Our large medical practice (125 physicians) had a significant internal conflict that was beginning to jeopardized the group's cohesion. I was able to quickly consult with and intervene to stabilize the situation following the advice of Alternative Resolutions. In addition, their lead consultant followed up over the next 18 months to ensure that any similar event would be handled through a systematic approach involving a conflict management team with legal and mediation experience. The approach has since been tested with very good results. I can highly recommend Alternative Resolutions to a medical practice in need of this type of assistance. “ - Partner, Large Metropolitan Area Medical Practice
“I am a partner in a medical practice that was suffering the growing pains over 25 year of expansion from two doctors to six. With the complication of doctors getting older and the change in medical reimbursement – confusion, resentment, and anxiety reigned. Different agendas clashed. Ms. Kandell, with her intelligence, experience, talent and insight, as well as her calm and rational demeanor was able to make some sense and order out of the chaos and reestablish our relationships with each other. She was able to get the train on the track and bring humor back as well. We are so very grateful. “ - Partner, Small Suburban Medical Practice
“I've heard only very positive things about last week's meeting, and about the great job you did. Your efforts have been instrumental in getting this situation turned in the right direction. We're most appreciative. “ -Scott Ullery, City Manager, City of Rockville, Maryland
“This mediation was absolutely superb and Ellen deserves much, much credit. “ -Mediation participant
“Long story short, our combined lawyer fees exceeded $12,000, before we finally agreed to settle our affairs. The separation settlement which was then crafted into our final divorce was almost exactly what the settlement terms were, when we had you as a mediator. Mediation not only reduces unnecessary lawyer fees but the inevitable additional stress that the divorce process already produces on its own. “ -Mediation participant
“Ms. Kandell did a truly outstanding job and helped the group to generate an unexpectedly positive outcome. I give her work an A+ in all aspects. “ -Director of Recreation & Parks, City of Rockville, Maryland.
“You are a true credit to your field and we were fortunate to have you guide our direction.“ -Mediation participant
“It was rare to work with someone with the range and caliber of skills that you demonstrated in facilitation and mediation. Through your guidance, a group of employees having disparate agendas were encouraged to exercise their individualism, yet work toward common goals that they could embrace to become an effective team. Your advocacy for positive outcomes was exactly what we needed to move the initiative forward.“ -Management team leader, county government agency
"You did an excellent job facilitating our office's strategic planning meeting -- keeping the conversation on track, making sure everyone had a chance to contribute while ensuring that no individual imposed on the others. I am grateful for the way you helped me navigate through a very steep learning curve. - Senior executive, federal agency
"Your experience and expertise made the mediation the most productive I've witnessed. Your method for resolving the issue was clear, concise, smooth professional and warm. Something I believe the plaintiff and my company truly appreciated." - Divisional vice-president, large retail department store
"Ms. Kandell quickly realized that another approach would serve the parties better than mediation and transparently tailored the process to meet the parties' needs." - Dispute resolution program manager, federal agency
"Ms. Kandell's professionalism and calm demeanor helped the parties to feel comfortable enough to have a difficult discussion on sensitive issues. She asked the tough questions. As a result the parties continue to have a good working relationship." - Dispute resolution program manager, federal agency
"You maintained an excellent balance between his need to express himself yet moving the meeting along and maintaining neutrality. It was a pleasure working with you." - Complainant's advocate
