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3 Types of Feedback for Effective Communication

Giving and receiving feedback are important parts of workplace communication. Doing so helps to foster positive learning and growth amongst all employees. In general, feedback can be given either daily or in the moment. According to Sheila  Heen, author of “Thanks for the Feedback: The Science and Art of Receiving Feedback Well,” there are three types…

October 19, 2021
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Are Different Work Styles Creating Conflict in Your Organization?

If you were asked to do something, what is the first question you would ask in response? You might ask, “When do you need it?” Or perhaps you would say, “What specifically do you need?” These responses are emblematic of each speaker’s orientation to problem solving and style of working and demonstrate how easily conflicts…

September 28, 2021
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3 Questions to Ask for Managing Conflict

Asking questions is a major part of a mediator’s job, and it meets several important objectives. First, it enables the other person to feel as though they are being heard. Second, it allows both sides to begin uncovering the source of the conflict. Third, it provides an opportunity for the emotion underlying the dispute to…

September 13, 2021
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How to Prevent Conflict When Returning to the Office

Over the last year-and-a-half, the way in which we work has completely changed. Most of us have experienced working in a virtual environment in some form or fashion. However, as we pivot toward a new normal, employees are returning to the office to conduct business face-to-face again. While organizations eagerly await a more personal way…

August 31, 2021
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Forget Making New Years Resolutions

Like many, you may have made some commitments for the coming year, like exercising regularly, growing your business, finishing a home project. One reason so many of these resolutions fail is that they’re too broad. While admirable, these lofty goals often don’t come with action steps or a defined plan of any kind to help…

January 18, 2021
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5 Steps for Managing Disagreements

Do you have to deal with disagreeable or argumentative people, whether they be team members, clients or members? I’ve distilled key TIPS from Deepak Chopra ‘s advice in a recent New York Times story. 1. Listen first. Get to know a bit about the person, their perspective and their needs. 2. Learn about what’s important…

November 11, 2020
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