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Nonverbal Communication: What You Aren’t Saying Can Speak Volumes

Most of us put thought into what we say in the workplace, but did you know that nonverbal communication, such as tone of voice and body language, make up 93% of human communication? While some people are unconsciously adept at reading nonverbal cues, many are not. When your nonverbal cues don’t match with what you’re saying,…

May 11, 2022
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Your Voice has Power – Use it Effectively

Your voice is a powerful instrument for communicating with the world. However, the human voice communicates much more than the literal content of its linguistic message. In fact, a great deal of meaning would generally be lost from a message if you removed the vocal component.  The non-linguistic part of vocal communication is called paralanguage…

April 26, 2022
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How to Recognize and Resolve Destructive Conflict Patterns

In Managing Conflict Through Communication, Ruth Abigail and Dudley Cahn take a process view of conflict that sees the conflict as dynamic and changeable and moving through various stages. In the destructive conflict model, people get stuck in one phase while successfully resolved conflict moves through the five distinct steps or phases. There are two…

March 30, 2022
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Effective Feedback 101

Giving and receiving feedback are integral to effective workplace communication. Effective feedback helps to foster positive learning and growth amongst all employees. Feedback can be given either daily or in the moment. Sheila Heen, author of “Thanks for the Feedback: The Science and Art of Receiving Feedback Well,” specifies three types of feedback based upon their…

March 15, 2022
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How Stress Impacts the Conflict Resolution Process

Since 2015, stress levels among U.S. adults have climbed steadily. In a survey conducted by the American Psychological Association, TIME Magazine reports that 24 percent of adults feel “extreme stress.” This stress stems from issues regarding money, work, family responsibilities, the economy, and health. With so much stress in our country, especially now with the…

February 22, 2022
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Can Conflict Be Healthy?

When you think of conflict, what comes to mind? Many of us are accustomed to thinking of conflict as a negative occurrence with bad outcomes. We are conditioned to think that all arguments are to be avoided. However, not all conflict is unhealthy – healthy conflict does exist. In fact, participation in a productive debate…

January 27, 2022
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