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Your Wordless Communication Speaks Volumes

NEWSLETTER EDITION: JANUARY 2019 Tone of voice and body language make up 93% of human communication. While some people are unconsciously adept at reading nonverbal cues, many are not. When your nonverbal cues don’t match with what you’re saying, you may find yourself experiencing interpersonal conflict with others or your intended message may be misinterpreted….

January 30, 2019
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The Stress of Relaxing

NEWSLETTER EDITION: DECEMBER 2018 The holidays are upon us, those blissful few weeks of tradition and cheer, vacation time, family gatherings – and, according to the American Psychological Association, boatloads of stress, with family responsibilities accounting for 54% of stressors in a 2015 study and a significant source of stress for women in particular in…

December 20, 2018
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Methods of Saving Face in Conflict

When we talk about “managing face,” we mean the impression we give to others and how we would like to be viewed. In conflict resolution, mediators look for ways to allow parties to save face or rebuild their image in order to resolve a dispute. What Is “Face” Our face is our window on the…

December 5, 2018
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Power and its Role in Conflict

NEWSLETTER EDITION: OCTOBER 2018 In light of the news about the Supreme Court confirmation of Brett Kavanaugh, I thought it was important to write about power and its relationship to conflict. My purpose is to show you how important it is to tackle conflict head on. As you are reading, ask yourself where you have…

November 5, 2018
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Mediation Myths v. Facts

Myths v. facts – Happy Conflict Resolution Day!

October 18, 2018
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Toxic Employees are Management’s Responsibility

My blood pressure went up when I read this article,  5 Signs of a Toxic Workplace That Should Be Stopped Immediately.   Instead of exhorting leaders and management to detoxify their workplaces. Marcel Schwantes declares that it is the employees’ responsibility to deal with other toxic employees. I disagree completely. It rests with an organization’s management…

October 1, 2018
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