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Methods of Saving Face in Conflict

When we talk about “managing face,” we mean the impression we give to others and how we would like to be viewed. In conflict resolution, mediators look for ways to allow parties to save face or rebuild their image in order to resolve a dispute. What Is “Face” Our face is our window on the…

December 5, 2018
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Power and its Role in Conflict

NEWSLETTER EDITION: OCTOBER 2018 In light of the news about the Supreme Court confirmation of Brett Kavanaugh, I thought it was important to write about power and its relationship to conflict. My purpose is to show you how important it is to tackle conflict head on. As you are reading, ask yourself where you have…

November 5, 2018
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Mediation Myths v. Facts

Myths v. facts – Happy Conflict Resolution Day!

October 18, 2018
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Toxic Employees are Management’s Responsibility

My blood pressure went up when I read this article,  5 Signs of a Toxic Workplace That Should Be Stopped Immediately.   Instead of exhorting leaders and management to detoxify their workplaces. Marcel Schwantes declares that it is the employees’ responsibility to deal with other toxic employees. I disagree completely. It rests with an organization’s management…

October 1, 2018
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Reflection as a Strategy

NEWSLETTER EDITION: September 2018 When emotions are running high or you feel threatened or attacked, it can be difficult to take a step back from the conversation or conflict and reflect. It’s easy to continue fueling the conflict and go around in circles, because our emotions build and feed the argument. Defensive communication is our…

September 24, 2018
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How to Solve Tough Challenges that Threaten Your Organization

All leaders have to manage conflict in their organizations. I’ve distilled some key points that you can apply immediately from Mark Gerzon’s Leading Through Conflict:  How Successful Leaders Transform Differences into  Opportunities.  Hope you find this helpful. How to Solve Tough Challenges that Threaten Your Organization We at Alternative Resolutions have spent many years working with…

August 23, 2018
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