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End of Life Issues: How Mediators Help Families Settle Disputes

A brother sued his sister over the accounting of assets when the sister held the power of attorney for their mother as her health was failing. After a four-hour mediation, the case was settled and the siblings were on speaking terms again. Sound familiar?  Similar situation in your family?  Mediation is more frequently being used…

August 16, 2017
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Nonviolent and Non-Defensive Communication

The heart of many of the conflicts I mediate is often hurt feelings over critical, blameful, and insensitive communication. So I thought it was important to revisit the core concepts behind nonviolent or non-defensive communication which I’ve written about in the past. Much more than just an abstract notion, nonviolent communication is a core concept…

June 1, 2017
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Masking the Issue: Displaced Conflict

Have you ever become very angry at someone who is helping you and then realized that the source of the conflict was something else entirely? This is an example of displaced conflict. The anger had nothing to do with the transaction or the customer service agent, and everything to do with another situation, perhaps one…

May 5, 2017
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Professional Facilitators Save Time and Money

NEWSLETTER EDITION: APRIL 2017 Organizations invest a lot of time and money when they get away from the office for a day or two to focus on long term planning or other crucial needs.  You want to make sure this event is successful and a neutral facilitator will do that.  Many factors are involved in…

April 25, 2017
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Destructive Conflict Patterns

According to Ruth Abigail and Dudley Cahn in Managing Conflict Through Communication (MA Pearson Education, 2011), a process view of conflict sees the conflict as a dynamic and changeable and moving through various stages. Dysfunctional conflict is generally not successfully resolved. In destructive conflict, people get stuck in one phase, while successfully resolved conflict moves…

April 5, 2017
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Your Brain on Conflict

NEWSLETTER EDITION: FEBRUARY 2017 This month I’m delighted to feature a guest article by my colleague and friend Gloria K. Vanderhorst, Ph.D.  I asked Gloria to write a piece about what happens in our brains when we experience conflict. Your Brain on Conflict You are heading for a mediation session about a workplace issue and…

March 13, 2017
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