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When Facing Conflict, 19 Words Can Change Everything

“How is that possible?” you’re wondering.   Given that we frequently find ourselves disagreeing with another person—at home or at work—and that we, like everyone, hate being disagreed with, knowing these 19 words will help smooth things over and improve the harmony of our relationships.   Adam Grant, the renowned organizational psychologist and consultant to…

February 18, 2019
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Workplace Conflict and Tone of Voice

I write an awful lot about what we say to one another, and how it does or does not serve us in our relationships or in conflict scenarios. It behooves us, however, to remember the striking fact that only around 7% of our communication is based solely on the words we use.[1] This doesn’t mean…

February 11, 2019
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Your Wordless Communication Speaks Volumes

NEWSLETTER EDITION: JANUARY 2019 Tone of voice and body language make up 93% of human communication. While some people are unconsciously adept at reading nonverbal cues, many are not. When your nonverbal cues don’t match with what you’re saying, you may find yourself experiencing interpersonal conflict with others or your intended message may be misinterpreted….

January 30, 2019
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The Stress of Relaxing

NEWSLETTER EDITION: DECEMBER 2018 The holidays are upon us, those blissful few weeks of tradition and cheer, vacation time, family gatherings – and, according to the American Psychological Association, boatloads of stress, with family responsibilities accounting for 54% of stressors in a 2015 study and a significant source of stress for women in particular in…

December 20, 2018
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Methods of Saving Face in Conflict

When we talk about “managing face,” we mean the impression we give to others and how we would like to be viewed. In conflict resolution, mediators look for ways to allow parties to save face or rebuild their image in order to resolve a dispute. What Is “Face” Our face is our window on the…

December 5, 2018
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Power and its Role in Conflict

NEWSLETTER EDITION: OCTOBER 2018 In light of the news about the Supreme Court confirmation of Brett Kavanaugh, I thought it was important to write about power and its relationship to conflict. My purpose is to show you how important it is to tackle conflict head on. As you are reading, ask yourself where you have…

November 5, 2018
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