8403 Colesville Rd., Suite 1100
Silver Spring, MD 20910



Neutral Panels | Education and Training |

Professional Associations and Memberships | Presentations | Affiliations

IMI web_smallMs. Ellen Kandell is the President of Alternative Resolutions, LLC. She is passionate about transforming conflict into a positive force for growth and change and has received accolades for her ability to bring diverse groups together to find common ground. After years as a lawyer both defending and prosecuting cases, she now focuses her efforts on settling and preventing disputes using non-confrontational methods. Her comprehensive mediation and facilitation experience is built upon a solid foundation of over 30 years of litigation and public policy work in the public and private sectors. In addition, she designed and managed alternative dispute resolution programs for the federal government. This diverse background has enabled her to understand her clients’ issues and help them confront challenges and find solutions suited to their organizational culture.

Ms. Kandell trained as a mediator at Harvard Law School in 1992, has mediated nearly 1000 cases and has arbitrated over 400 cases. She is a certified professional mediator and one of eight Maryland mediators to be featured in a state sponsored mediation demonstration of effective practice video.

For 10 years she served as an adjunct professor at the Catholic University of America’s graduate human resources program and at University of Maryland University College where she taught conflict management and negotiation.

Ms. Kandell is a noted expert and sought after speaker on conflict resolution and negotiation throughout the United States.

Neutral Panels

  • American Health Lawyers Association – Mediation and Arbitration Panels
  • District of Columbia Superior Court and Maryland Circuit Courts
  • Financial Industry Regulatory Authority(FINRA)-Mediation and Arbitration Panels
  • Morris Udall Institute for Environmental Conflict Resolution
  • National Arbitration Forum
  • U.S. Environmental Protection Agency – Consensus & Dispute Resolution
  • U.S. Postal Service Redress Program – Blue Ribbon Panel

Education, Training & Certifications

  • JD, Temple University School of Law
  • BS, University of Maryland
  • Mediation 40-hour Workshop, Harvard University Law School
  • Over 250 hours of training in advanced mediation and facilitation training
  • Mediator certification-Maryland Council for Dispute Resolution –performance based
  • International Mediation Institute Certification – 2014

Professional Associations and Memberships

  • Member of Maryland, Pennsylvania (inactive), and New Jersey (inactive) Bars
  • Maryland State Bar Association
  • Maryland Council for Dispute Resolution– President, 2011-2012, Certification Chair 2016-2017
  • Mid-Atlantic Facilitator’s Network
  • Conflict Resolution Center of Montgomery County – founding Advisory Board Member
  • Better Business Bureau


  • Empire Radio, “Why Hire a Mediator”, June 19, 2017
  • Maryland Mediators Convention, “Ethical Challenges”, December 9, 2016
  • ACR Conference, ACR Careers Workshop, September 28, 2016
  • Capital Speakers Club, “Pay it Forward”, September 27, 2016
  • Rockville Chamber of Commerce, “Listening with your Ears On”, August 19, 2016
  • Montgomery County Bar Association, “Ethical Issues in Settlement Negotiations and Mediation”, April 12, 2016
  • Northern Virginia Leadership Breakfast, “The Leader as Mediator: A New Model of Collaborative Leadership”, January 29, 2016
  • Maryland Leadership Breakfast,”The Leader as Mediator: A New Model of Collaborative Leadership”, August 7, 2015
  • Catholic Business Network, “Turning Conflict into Consensus: Building Collaboration @Work”, June 12, 2015
  • Greater Washington Society of CPAs,”Turning Conflict into Consensus: Building Collaboration @Work”, December 17, 2014
  • Center for ADR Conference, “Walking Our Talk: Maryland Mediator Pilot Project”, June 26-27, 2014
  • Montgomery Medical Society, “Collaboration @Work: Turning Conflict into Consensus”, April 22, 2014
  • Payroll Network, “How to Resolve Disputes More Effectively”, September 18, 2013
  • American Society for Appraisers, “Turning Conflict into Consensus: Tips for Effective Management”, May 2, 2013
  • Frederick County SHRM, “Overview of ADR”, April 25, 2013
  • Virginia Society of CPAs, “Building Collaboration @ Work”, November 5, 2012
  • Charter 100, “Understanding Conflict Strategies”, June 19, 2012
  • George Washington University, Women’s Leadership Conference, “Negotiate!!!”, March 30, 2012
  • Society for Toxicology Annual Meeting, “Negotiation for Scientists”, March 13, 2012
  • Rockville Chamber of Commerce, “Handling Conflict Effectively”, January 26, 2012
  • Women in Business Conference, “Negotiation Strategies”, September 7, 2011
  • Woods Hole Oceanographic Institute, “Negotiation for Academics”, April 29, 2011
  • Association of Family and Conciliation Courts, “Brain Based Listening: Building Listening Skills for Collaborative Practice”, National Conference, June 4, 2011
  • Montgomery Medical Society, “Negotiating Managed Care Contracts”, May 5, 2011
  • Montgomery County Department of Economic Development, “Negotiation Skills for Business Owners”, B2B Series, March 17, 2011
  • National Alliance on Mental Illness, “How Mediation Helps Families”, February 16, 2011
  • Fannie Mae, “Problem Solving Skills to Build Collaboration in Families”, September 15, 2010
  • Galludet University and George Washington University, “Getting What You Want and When to Say No”, Forward to Professorship Workshop, Kellogg Conference Center, June 2010
  • Sidwell Friends School Alumni Network, “Collaboration @ Work: Turning Conflict into Consensus,”, February 2010
  • Montgomery Medical Society, “Learn How to Handle Conflict Effectively ”, January 2010
  • Chesapeake Employee Assistance Professionals Association, “How to Resolve Disputes More Effectively”, April 2009
  • BNA Webinar, “Conflict Resolution in a Nutshell ”, January 2009
  • Maryland Mediators Convention, “ Hash it Out in Half the Time ”, December 2008
  • Women’s Forum, University System of Maryland, “ Turning Conflict into Consensus: How to Resolve Disputes More Effectively and Build Better Teams”, November 2008
  • Maryland Association of Healthcare Quality, “Use of Conflict Resolution Skills and Strategies in Healthcare Disputes”, November 2008
  • Potomac Employers’ Roundtable, “How to Resolve Disputes More Effectively and Save the Bottom Line”, October 2008
  • Society for Human Resource Management, “Alternative Dispute Resolution 101”, October 2008
  • Society for Federal Labor Relations Professionals, “Listening and Communication Strategies in Mediation”, May 2008
  • Montgomery County Bar Association Law Day, “Effective Mediation Strategies and Tactics”, May 2008
  • Montgomery County Bar Association Continuing Legal Education “When Difficult Clients and Ethics Collide”, April 2008
  • Maryland Mediator’s Convention, “The Convening Process for Complex Multi-Party Mediations”, December 2006
  • Maryland Mediator’s Convention, “The Business of ADR”, December 2006
  • Capital City Law Group Annual Meeting, Baltimore, Maryland, “ADR in Employment Disputes”, September 2006
  • Executive Forum Group and Montgomery County Chamber of Commerce, “The Positive Side of Conflict”, June 2006
  • Washington Business Radio, “Conflict Resolution for Small Business”, June 2006
  • Montgomery County Bar Association Law Day, “Integrating Dispute Resolution Options for Business Clients”, May 2006
  • Montgomery Cable TV, Channel 16, “A Mediator’s Story”, December 2005
  • Washington Women Information Network, “Benefits of Early Dispute Resolution,” November 2005
  • Jackson & Campbell, “Integrating Dispute Resolution Processes for Business Cliients,” June 2005
  • Montgomery County Bar Association, Estates and Trusts Section Meeting, “Mediation of Estate and Probate Disputes,” May 2005
  • Maryland Mediators Covention, “Bringing a Wise Presence to Mediation: How to Follow the Parties Without Getting Stuck to Them,” December 2004
  • Ellen Kandell appeared on Montgomery County Cable 21 on October 27, 2009 in a program “How ADR Can Help You” on Law School for the Public sponsored by the Montgomery County Bar Foundation.
  • Ellen Kandell and Kate Trygstad spoke to the Society of Federal Labor Relations Professionals on September 15, 2009. The topic was: “Out of the Woods: Techniques that Generate New Pathways for Resolution”.
  • Howard County Estate Planning Council, “The Role of the Neutral: Value Added”, February 8, 2018
  • Next Horizons, “Turning Conflict into Consensus”, January 30, 2018
  • AMSMIC, Conflict Management: Strategies and Skills for Department Chairs, January 19, 2018



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