In my last post I emphasized the effect that structural and normative context can have on conflict. Context is absolutely paramount, but even in similar scenarios, individuals involved in a conflict scenario will have differing responses and behavioral tendencies. Think about your family, friends, or co-workers: who leaps into conflict with force and passion? Who…

Much of my work and writing focuses, naturally, on conflict transformation or resolution, emphasizing strategies that take parties at odds into a constructive process. However, when we hear about conflict in society, or read about it in the newspapers, it often sounds far beyond the reach of a mediator’s typical toolbox. What are the differences…

We live in a fast world: fast global transport, fast digital connections, fast bottom lines. As denizens of a digital society, we are often encouraged to function at a pace akin to the growing capabilities of our technologies. Running from one moment into the next, our focus becomes consumed by the dual pressures of meeting…

A mortgage broker, upon learning about the various venues where I mediate asked, “Are you chosen or mandated?” This is an important and brilliant question and I’d like to explain the difference between the two forms of mediator selection and why this is important. Mandated Dispute Resolution Many institutions, largely federal government agencies and courts, as well…

The Sunday New York Times Business section has two fabulous columns that I read religiously because  they are replete with wisdom that is relevant to the conflict management world.  One is Corner Office by Adam Bryant which is an interview with business leaders about leadership.  It contains early career lessons about management and tips for…

Earlier this month I facilitated an executive management retreat for a large non-profit community health organization. When brainstorming opportunities for improvement one individual stated, “We need a strategy to deal with red alerts when they happen.” Everyone in the room smiled, instantly recognizing what she was referring to.  This was clearly a high performing team,…