“Ms. Kandell’s professionalism and calm demeanor helped the parties to feel comfortable enough to have a difficult discussion on sensitive issues. She asked the tough questions. As a result the parties continue to have a good working relationship.”(Read More)

“Your experience and expertise made the mediation the most productive I’ve witnessed. Your method for resolving the issue was clear, concise, smooth professional and warm. Something I believe the plaintiff and my company truly appreciated.”(Read More)

Dialogue is more than just idle talk. It is conversation with a purpose of deepening understanding and finding common ground. Today’s article discusses the characteristics of dialogue. We hope that leaders will use this form of discourse when the issues are vital and the need for developing deeper trust is critical.

We’ve been writing about the importance of developing mediator qualities in today’s leaders. In earlier editions of this newsletter we’ve discussed leadership presence (April), integral vision and systems thinking (March), and leadership style (February). The 21st century leader must step back from the intense heat of the conflict and look out over it, like a…

We continue our series of articles on leadership and conflict by focusing on the inherent characteristic of presence, something we generally take for granted. The concept of presence could be described as knowing consciousness. We discuss the dimensions of presence, its signs and threats. As always we conclude with practical tips you can use everyday.

The new model of leadership in the twenty-first century embraces the characteristics of a mediator according to Mark Gerzon, Leading Through Conflict: How Successful Leaders Transform Differences into Opportunities, Boston, MA: Harvard Business School Press, 2006. Print. In this post we discuss integral vision and systems thinking. “If integral vision is the goal, systems thinking…