8403 Colesville Rd., Suite 1100
Silver Spring, MD 20910



How to Use Self Reflection to Ease Conflict

Being a reflective individual means regularly engaging in this kind of inquiry. It can also help you draw out invaluable insights for the future. We’ve all had the experience of diving into a conversation, riding high on emotions and frustration. The conversation becomes a conflict, and then the conflict escalates and becomes painful. Hours later…

November 28, 2023
No Comments
Emotional Intelligence and its Role in Conflict Resolution

Being “smart” is one of the most commonly cited attributes in relation to success. We want to look smart, make smart decisions, and be smart about our careers. However, being ‘smart’ means more than we often realize. Intelligence cannot be separated from the blessings and curses of human emotion, and this is a vital insight…

November 13, 2023
No Comments
Being Mindful in Mediation

We all strive to develop practices that help us become better leaders, better practitioners, and better team members. And given that so many of these goals rest on interpersonal relationships, this means developing practices to navigate misunderstandings, diverging viewpoints and, especially, conflict. Mindfulness can be a crucial mental tool for handling interpersonal interactions, but this…

September 18, 2023
No Comments
How to Leverage Self-Talk for Increased Work Productivity

In the workplace and family arena much of the conflict mediators deal with is interpersonal, maybe even intergroup; but, sometimes it’s the conversations with ourselves that have the biggest impact on our interactions at home or in the workplace. Remaining in the moment is crucial to productivity as ruminating steals away both time and energy….

July 31, 2023
No Comments
3 Types of Mediation Services Explained

There are a variety of specialties that fall under the umbrella of mediation services. Some of them are topical and address a specific field, such as healthcare; others are tools that are used by mediators in the course of their work, such as neutral evaluations. This article takes a brief look at the types of…

June 26, 2023
No Comments
How to Contain a Conflict Before It Escalates

When conflict arises in your organization, your main concern is to stay calm and de-escalate the situation as quickly as possible. The quicker you contain an argument, the less likely it will escalate into a damaging and costly problem. Harmful or negative conflict requires taking action to keep it from corroding the team dynamic and…

June 14, 2023
No Comments