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When Conflict Strikes: 5 Steps to Defuse It

Conflict is inevitable between human beings. Keep these 5 tips in mind to reduce its impact and even grow from the experience.  1.    Deal with the conflict immediately. Call a meeting or arrange for a dialogue. Unattended conflict can get worse. And then it might be too late, too much damage has occurred for the…

April 30, 2019
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Arbitration v. Mediation

Many people confuse arbitration and mediation, and use the words synonymously, but the two processes are quite distinct, and the goals and mechanics for each are different. Let’s take a brief look at each of these conflict resolution options and compare them.

April 9, 2019
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Conflict Avoidance Costs Organizations Big $$$$

Did you know that… The cost of defending an employment case up through trial ranges between $75,00 – $125,000 and to take a case to the jury ranges from $175,000 – $250,000 The cost of replacing talent that leaves due to workplace conflict can be as high as that individual’s yearly salary Fortune 500 senior…

March 18, 2019
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An Insider’s Guide to Hiring a Mediator and the Mediation Process

People often are tired of conflict and tension, so when they find out I’m a mediator, they’re curious about how the mediation process works. I’ve gathered some of the recent questions I’ve been asked and hope my answers will demystify mediation for my readers. Do you present evidence in the mediation process? The short answer…

March 11, 2019
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When Facing Conflict, 19 Words Can Change Everything

“How is that possible?” you’re wondering.   Given that we frequently find ourselves disagreeing with another person—at home or at work—and that we, like everyone, hate being disagreed with, knowing these 19 words will help smooth things over and improve the harmony of our relationships.   Adam Grant, the renowned organizational psychologist and consultant to…

February 18, 2019
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Workplace Conflict and Tone of Voice

I write an awful lot about what we say to one another, and how it does or does not serve us in our relationships or in conflict scenarios. It behooves us, however, to remember the striking fact that only around 7% of our communication is based solely on the words we use.[1] This doesn’t mean…

February 11, 2019
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