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How to Recognize and Resolve Destructive Conflict Patterns

In Managing Conflict Through Communication, Ruth Abigail and Dudley Cahn take a process view of conflict that sees the conflict as dynamic and changeable and moving through various stages. In the destructive conflict model, people get stuck in one phase while successfully resolved conflict moves through the five distinct steps or phases. There are two…

March 30, 2022
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Effective Feedback 101

Giving and receiving feedback are integral to effective workplace communication. Effective feedback helps to foster positive learning and growth amongst all employees. Feedback can be given either daily or in the moment. Sheila Heen, author of “Thanks for the Feedback: The Science and Art of Receiving Feedback Well,” specifies three types of feedback based upon their…

March 15, 2022
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How Stress Impacts the Conflict Resolution Process

Since 2015, stress levels among U.S. adults have climbed steadily. In a survey conducted by the American Psychological Association, TIME Magazine reports that 24 percent of adults feel “extreme stress.” This stress stems from issues regarding money, work, family responsibilities, the economy, and health. With so much stress in our country, especially now with the…

February 22, 2022
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Can Conflict Be Healthy?

When you think of conflict, what comes to mind? Many of us are accustomed to thinking of conflict as a negative occurrence with bad outcomes. We are conditioned to think that all arguments are to be avoided. However, not all conflict is unhealthy – healthy conflict does exist. In fact, participation in a productive debate…

January 27, 2022
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Resolve to Manage Conflict in 2022

January is upon us, and with it comes resolutions and hopes for a successful new year. What resolutions do you want to make about how conflict is managed in your organization? Conflict costs dearly in lost productivity, decreased morale and increased stress. Early resolution of conflict is our mantra. What changes can you make so that conflict…

January 11, 2022
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How to Recognize the 5 Types of Conflict Styles

Consider your family, friends and co-workers. Who jumps right into conflict with force and passion? Who is the mediator? And who tries to avoid conflict altogether? How about you – how do you handle conflict? The most commonly used classification schema for conflict was developed by Kenneth Thomas and Ralph Kilmann. In their configuration, there…

November 30, 2021
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