When facing a personal or professional conflict with another person, it’s likely that you will be able to work out the difficulties between you over time. This article discusses some self-help techniques that people in conflict can use and some signs that indicate you might need professional assistance. Working it Out Yourself Here are some…

Embracing equilibrium can cultivate a more sustainable trajectory for your emotional self. But this dynamic doesn’t only apply to the individual, it can be scaled up to the group level. Today I’ll discuss how the concept of equilibrium can apply to the workplace, helping you and your team to avoid volatilities that negatively impact work…

We at Alternative Resolutions have spent many years working with businesses, non-profits, professional associations and educational institutions helping them turn conflict into consensus. Whatever the specific issue, it is clear that when conflicts are not remediated, the outcomes the organization works tirelessly to achieve are at risk. There are ways that leadership can reduce challenges before…

Your voice is a powerful instrument for communicating with the world. However, the human voice communicates much more than the literal content of its linguistic message. In fact, a great deal of meaning would generally be lost from a message if you removed the vocal component.  The non-linguistic part of vocal communication is called paralanguage…

In Managing Conflict Through Communication, Ruth Abigail and Dudley Cahn take a process view of conflict that sees the conflict as dynamic and changeable and moving through various stages. In the destructive conflict model, people get stuck in one phase while successfully resolved conflict moves through the five distinct steps or phases. There are two…

Giving and receiving feedback are integral to effective workplace communication. Effective feedback helps to foster positive learning and growth amongst all employees. Feedback can be given either daily or in the moment. Sheila Heen, author of “Thanks for the Feedback: The Science and Art of Receiving Feedback Well,” specifies three types of feedback based upon their…