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Smart Conversations: How to Navigate Effective Discourse

Some communication theorists interpret human communication as a continuous loop, with the sender and receiver simultaneously engaged in the receiving, interpreting and responding to each other’s messages. However, when people are in conflict, their communication is fraught with misinterpretation. Parallel one-way communication never transforms conflict because there is no basis for mutual understanding. Each participant…

December 13, 2023
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How to Use Self Reflection to Ease Conflict

Being a reflective individual means regularly engaging in this kind of inquiry. It can also help you draw out invaluable insights for the future. We’ve all had the experience of diving into a conversation, riding high on emotions and frustration. The conversation becomes a conflict, and then the conflict escalates and becomes painful. Hours later…

November 28, 2023
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Emotional Intelligence and its Role in Conflict Resolution

Being “smart” is one of the most commonly cited attributes in relation to success. We want to look smart, make smart decisions, and be smart about our careers. However, being ‘smart’ means more than we often realize. Intelligence cannot be separated from the blessings and curses of human emotion, and this is a vital insight…

November 13, 2023
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Being Mindful in Mediation

We all strive to develop practices that help us become better leaders, better practitioners, and better team members. And given that so many of these goals rest on interpersonal relationships, this means developing practices to navigate misunderstandings, diverging viewpoints and, especially, conflict. Mindfulness can be a crucial mental tool for handling interpersonal interactions, but this…

September 18, 2023
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How to Leverage Self-Talk for Increased Work Productivity

In the workplace and family arena much of the conflict mediators deal with is interpersonal, maybe even intergroup; but, sometimes it’s the conversations with ourselves that have the biggest impact on our interactions at home or in the workplace. Remaining in the moment is crucial to productivity as ruminating steals away both time and energy….

July 31, 2023
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3 Types of Conflict Resolution Services Explained

There are a variety of specialties that fall under the umbrella of mediation services. Some of them are topical and address a specific field, such as healthcare; others are tools that are used by mediators in the course of their work, such as neutral evaluations. This article takes a brief look at the types of…

June 26, 2023
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