Featured by the Jeff Miller Consulting Alliance Newsletter

I’m thrilled that my blog, “Workplace Conflict and Tone of Voice”, was featured in the May newsletter of the Jeff Miller Consulting Alliance! Click the link here to see the newsletter:

https://mailchi.mp/2792244c0c81/productive-pizza-3-things-we-learned-732301?e=8ae1253fa0

Here is a brief snippet of the article:

I write an awful lot about what we say to one another, and how it does or does not serve us in our relationships or in conflict scenarios. It behooves us, however, to remember the striking fact that only around 7% of our communication is based solely on the words we use. This doesn’t mean our words don’t matter, but it does mean that when it comes down to what ultimately gets understood in a communicative event, nonverbal cues can be the determining factor. This is as true in the workplace as it is in your personal life.

Today, communication in the workplace is a major determinant of career success – which we now know is about much more than what we say around the office.

https://mailchi.mp/2792244c0c81/productive-pizza-3-things-we-learned-732301?e=8ae1253fa0

Ellen F. Kandell is a certified professional mediator and attorney with over 30 years of public and private sector experience.  An expert in dispute resolution and mediation, Ms. Kandell is certified by the International Mediation Institute. She has been a leader in the Montgomery County Bar Association and the Maryland Council for Dispute Resolution. She provides mediation services, group facilitation, neutral evaluation and training to diverse, national clients. Get in touch with her via email, LinkedIn, Twitter, or give her a call at 301-588-5390.