People often are tired of conflict and tension, so when they find out I’m a mediator, they’re curious about how the mediation process works. I’ve gathered some of the recent questions I’ve been asked and hope my answers will demystify mediation for my readers. Do you present evidence in the mediation process? The short answer…

“How is that possible?” you’re wondering.   Given that we frequently find ourselves disagreeing with another person—at home or at work—and that we, like everyone, hate being disagreed with, knowing these 19 words will help smooth things over and improve the harmony of our relationships.   Adam Grant, the renowned organizational psychologist and consultant to…

NEWSLETTER EDITION: DECEMBER 2018 The holidays are upon us, those blissful few weeks of tradition and cheer, vacation time, family gatherings – and, according to the American Psychological Association, boatloads of stress, with family responsibilities accounting for 54% of stressors in a 2015 study and a significant source of stress for women in particular in…

NEWSLETTER EDITION: OCTOBER 2018 In light of the news about the Supreme Court confirmation of Brett Kavanaugh, I thought it was important to write about power and its relationship to conflict. My purpose is to show you how important it is to tackle conflict head on. As you are reading, ask yourself where you have…

Myths v. facts – Happy Conflict Resolution Day!

My blood pressure went up when I read this article,  5 Signs of a Toxic Workplace That Should Be Stopped Immediately.   Instead of exhorting leaders and management to detoxify their workplaces. Marcel Schwantes declares that it is the employees’ responsibility to deal with other toxic employees. I disagree completely. It rests with an organization’s management…