Our series “Turning Conflict into Opportunity” brings you brief video clips from a July 2019 keynote I delivered to ACCESSE 2019, the leadership conference of the Council of Engineering and Scientific Society Executives. This series will enhance your understanding of conflict and give you our best tips for turning conflicts into opportunities. Real v. Unreal…

Have you lost a friend or partner who was a FABULOUS listener?  I did and it was a deep loss.  We can’t bring that person back; however, we can commit to becoming a better and deeper listener as a way of honoring that person’s memory.  The national and worldwide calls for ending racial injustice and…

Social distancing is about a month old and it doesn’t look like it will be ending anytime soon. Your hair is shaggy, your roots are showing and you’re not looking your best. If you are a leader you are worried about the financial impacts of this shutdown and your cash flow. If you manage a…

What’s involved with an online mediation? In an online or virtual mediation, we will meet over the computer or smartphone via the well-known platform called Zoom. You will need a computer with a camera, or a smart phone and you will need to download the Zoom app. If you prefer not to be on camera…

We have a national civility problem and an unwillingness to communicate about conflict lies at the heart of it. Civility is a challenge in today’s political, professional, and organizational life. It feels like certain norms of discourse have been abandoned in many venues. Lack of civility causes conflict to erupt. Business and association leaders know…

Social distancing is about a month old. Your hair is shaggy, your roots are showing and you’re not looking your best. If you are a leader you are worried about the financial impacts of this shutdown and your cash flow. If you manage a team you may be concerned about employee productivity and how you…