NEWSLETTER EDITION: FEBRUARY 2013 Embrace conflict, put your arms around it…Happy Valentine’s Day!! While it’s very hard work, productive management of conflict results in growth and change. It has the capacity to transform relationships. That’s why we do this work. This month’s article continues our series on leadership and conflict resolution. Demagogue, Manager or Mediator:…

One night last week I gave a guest lecture on conflict management and alternative dispute resolution (ADR) for a graduate organizational development class, Managing People and Groups in the Global Workplace,  for University of Maryland University College.   The professor invited me to share information about workplace conflict resolution because these students will eventually be leaders and have to know about resources for…

NEWSLETTER EDITION: DECEMBER 2013 Happy Holidays to our readers. We are grateful for the opportunities we have had in 2013 to work with new and long-time clients. It takes a lot of courage to tackle conflict head on and we deeply appreciate your trust. Innovation: Ingredients, Barriers & Great Examples We began our newsletters this…

I spoke last week about managing conflict at the annual meeting of a national non-profit.  One gentlemen asked me,  “How do you handle the whiners?” In order to figure out the best approach for handling the whiner you need to  analyze and diagnose the conflict.   What is the source of the conflict? There may be multiple conflict sources  that are…

Lots of interesting questions were posed by the reporter who interviewed me recently.  The likelihood is that others share these questions.   I will feature many of these questions in my posts over the coming weeks.  If you have questions about conflict resolution, mediation or negotiation,  please post in the comments section of the blog and…

Business etiquette has been the featured topic recently on National Public Radio’s KojoNnamdi Show and in the Business Section of the New York Times.  A new book on business etiquette, Miss Manners Minds Your Business (W.W. Norton) by Judith Martin and her son Nicholas Ivor Martin discusses the dilemmas in today’s workplace, where open space…